Privacy Policy
Last Updated: 17 August 2026
Welcome to Zenvvora.in (“we,” “us,” “our,” or “Zenvvora”). This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, place an order, or otherwise interact with our e-commerce services.
By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please discontinue use of our website.
1. Information We Collect
We may collect the following categories of information:
1.1 Personal Information
When you place an order, create an account, contact us, or use certain features of our website, we may collect:
- Full name
- Billing and shipping address
- Email address
- Mobile/telephone number
- Order and transaction details
- Information you provide when contacting customer support
- Any other information you voluntarily provide to us
We collect only information reasonably necessary to provide and improve our services.
1.2 Payment Information
Payments may be processed through third-party payment gateways. Depending on the payment method used, the payment provider may collect payment information such as card, UPI, banking, or other transaction details.
We generally do not store complete payment card or banking credentials on our own servers. Payment information is handled according to the applicable privacy and security practices of the relevant payment provider.
1.3 Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Approximate location derived from technical information
- Date and time of website access
- Referring website or source
- Website usage and interaction information
This information helps us maintain website functionality, understand how visitors use our website, and improve our services.
2. How We Use Your Information
We may use collected information to:
- Process and fulfill orders
- Deliver products to you
- Process payments and refunds
- Provide customer support
- Communicate with you regarding orders, deliveries, returns, or customer-service requests
- Maintain and manage your account
- Improve our products, website, and services
- Personalize your shopping experience
- Detect, investigate, and prevent fraud, misuse, or unauthorized activity
- Maintain website security
- Comply with applicable laws, regulations, legal processes, and governmental requests
- Send promotional or marketing communications where permitted by applicable law and, where required, with your consent
We will not use your personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.
3. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies.
Cookies are small files stored on your device that can help websites remember information about your visit.
We may use cookies to:
- Keep the website functioning properly
- Remember preferences
- Maintain shopping-cart information
- Understand website traffic and usage
- Improve website performance
- Provide relevant content or advertising, where applicable
- Help detect fraudulent or unauthorized activity
Some cookies may be placed by third-party service providers that operate services on our behalf.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.
4. Third-Party Services
We may use trusted third-party service providers to operate and support our business. These may include providers for:
- Payment processing
- Order fulfillment and shipping
- Website hosting and infrastructure
- Analytics
- Customer support
- Marketing and advertising
- Fraud prevention and security
- Communication services
These third parties may receive information necessary to perform services on our behalf. We expect our service providers to handle information appropriately and in accordance with applicable contractual and legal requirements.
Third-party websites, applications, payment gateways, social-media platforms, or services may have their own privacy policies. We encourage you to review their privacy policies before providing information directly to them.
5. Sharing of Information
We may share personal information when reasonably necessary with:
- Delivery and logistics partners
- Payment processors and financial service providers
- Technology and hosting providers
- Customer-support providers
- Analytics and marketing service providers
- Professional advisers, where necessary
- Government authorities or law-enforcement agencies when required by applicable law
- Other parties where necessary to protect our legal rights, users, property, or the security of our services
We do not intend to sell your personal information to third parties.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.
You should also take reasonable steps to protect your account credentials and avoid sharing passwords or sensitive information with others.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, resolving disputes, maintaining business records, preventing fraud, and complying with applicable legal or regulatory requirements.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law.
8. Customer Rights
Subject to applicable Indian law, you may have rights regarding your personal information, which may include:
- Requesting information about the personal data we process about you
- Requesting correction of inaccurate or incomplete information
- Requesting deletion of personal information where legally permitted
- Withdrawing consent where processing is based on consent
- Requesting information about how your personal data is being processed
- Raising a complaint or grievance regarding the handling of your personal information
To exercise an applicable right, you may contact us through the customer-support channels available on our website. We may need to verify your identity before processing certain requests.
Some requests may be subject to legal or regulatory limitations.
9. Children's Privacy
Our website is not intended to knowingly collect personal information directly from children without appropriate authorization. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws.
When we make changes, we may update the “Last Updated” date at the top of this policy. We encourage you to periodically review this page for the latest information.
11. Grievance Redressal
If you have a concern about how your personal information is being handled, you may raise the concern through the customer-support channels available on our website. We will review and respond to privacy-related complaints within the timeframe required under applicable law.
This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy, Return/Refund Policy, and other applicable policies published on zenvvora.in.
By using zenvvora.in, you acknowledge this Privacy Policy and understand how your information may be collected and used as described above.