Refund policy

Return and Refund Policy

Last updated: 17 August 2026

At zenvvora.in, we want you to have a satisfactory shopping experience. This Return and Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

1. Return Eligibility

A product may be eligible for return if:

- The return request is submitted within 7 DAYS of delivery.
- The product is unused, unworn, and in its original condition.
- The original packaging, tags, accessories, manuals, and other included items are retained, where applicable.
- The product is not listed as non-returnable under this policy.
- The product is eligible for return based on its category and condition.

We may request photographs, videos, order details, or other information to verify the condition of the product before approving a return.

2. Return Timeframe

Return requests must be submitted within 7 DAYS from the date the order is delivered.

Requests submitted after this period may not be accepted, except where required by applicable law.

Customers should keep the order confirmation, invoice, packaging, and other relevant information until the return or refund process is completed.

3. Refund Process and Timing

Once a return is approved, the product may need to be received and inspected before a refund is processed.

After the returned product is received and successfully verified, an approved refund will generally be initiated within 7 DAYS.

The time taken for the refunded amount to appear in your account may also depend on your bank, payment provider, or original payment method.

Refunds will generally be issued to the original payment method, unless another method is permitted or required under applicable law.

4. Exchange Options

Where available, eligible products may be exchanged for:

- The same product, subject to availability.
- A different size or variant, where applicable.

Exchange availability may vary depending on the product and its availability.

If a suitable replacement is unavailable, an applicable refund or other appropriate resolution may be provided in accordance with this policy and applicable law.

5. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please report the issue within 24-48 HOURS of delivery.

We may request clear photographs, videos, packaging details, order information, or other evidence to verify the issue.

After verification, we may offer an appropriate resolution, which may include:

- Replacement
- Exchange
- Refund
- Another remedy available under applicable law

Please keep the original product and packaging until the issue has been reviewed and resolved.

6. Non-Returnable Items

Certain products may not be eligible for return or exchange where permitted by applicable law, including products that:

- Are clearly identified as non-returnable on the product page.
- Have been used, worn, washed, damaged, or altered after delivery.
- Are returned without required original packaging, tags, or accessories.
- Are personalized or customized specifically for the customer.
- Cannot reasonably be returned due to their nature, hygiene requirements, or applicable legal restrictions.

Any product-specific return restrictions will be displayed on the relevant product page or communicated before purchase where reasonably possible.

Nothing in this section limits any mandatory consumer rights available under applicable Indian law.

7. Return Shipping Costs

For approved returns due to a damaged, defective, incorrect, or incomplete product, Zenvvora may bear the applicable return shipping cost, subject to verification and applicable law.

For returns due to a change of mind, incorrect selection, or other reasons attributable to the customer, return shipping costs may be payable by the customer or deducted from the refund, where permitted by applicable law.

Any applicable return shipping charges will be communicated during the return process.

8. Order Cancellation

Cancellation requests may be accepted if the order has not yet been processed or shipped.

Once an order has been dispatched, cancellation may not be possible, and the customer may need to follow the applicable return process.

If a cancellation is approved after payment has been received, the applicable refund will be processed in accordance with this policy and applicable law.

9. Refunds Not Received

If you have been notified that a refund has been processed but the amount has not appeared in your account after 5-7 BUSINESS DAYS, please first check with your bank or payment provider.

If the refund is still not reflected, please use the customer-support channels available on zenvvora.in so that the transaction can be reviewed.

10. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our products, return procedures, business practices, or applicable laws.

When changes are made, we may update the “Last Updated” date at the top of this page.

This policy should be read together with our Terms of Service, Privacy Policy, Shipping Policy, and other applicable policies published on zenvvora.in.

By placing an order through zenvvora.in, you acknowledge and agree to the applicable terms of this Return and Refund Policy, subject to your rights under applicable Indian law.